Our Policies
Privacy Policy
We take your privacy seriously and are committed to protecting the confidentiality of your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, interact with us, or make a purchase. Key components of our Privacy Policy include:
- Information Collection: We may collect personal information such as your name, email address, phone number, and mailing address when you register on our website, place an order, or communicate with us.
- Data Usage: We use the information we collect to process orders, improve our website and services, and communicate with you about your puppy adoption journey.
- Data Protection: We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
- Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide our services or comply with legal requirements.
- Opt-Out Options: We provide options for you to opt out of certain communications or to update your preferences regarding how we use your data.
Our full Privacy Policy is available on our website for your review, and we encourage you to read it carefully to understand how we handle your information and your rights regarding your data.
Refund Policy
We want you to be completely satisfied with your adoption experience at Lovely Yorkie Puppies. However, we understand that circumstances may arise where a refund is necessary. Here’s an overview of our Refund Policy:
- 45-Day Money Back Guarantee: We offer a 45-day money-back guarantee on all puppy adoptions. If, for any reason, you are not fully satisfied with your puppy within the first 45 days of adoption, you may return the puppy to us for a full refund of the purchase price.
- Refund Eligibility: To be eligible for a refund, the puppy must be returned to us in good health and condition, free from injury or harm. We reserve the right to inspect the puppy upon return to ensure compliance with our refund policy.
- Refund Process: If you are eligible for a refund, please contact us to initiate the return process. Once we receive and inspect the returned puppy, we will process your refund within a reasonable timeframe, typically within 7-14 business days.
- Non-Refundable Fees: Please note that certain fees, such as shipping costs or optional add-ons, may be non-refundable. We will provide you with a breakdown of any non-refundable fees associated with your purchase at the time of adoption.
Our goal is to ensure that you are completely satisfied with your adoption experience at Lovely Yorkie Puppies. If you have any questions or concerns about our Refund Policy or need assistance with a refund, please don’t hesitate to contact us. We’re here to help and to ensure that your experience with us is nothing short of exceptional.